Policies

CANCELLATION
If you need to cancel your appointment please do so at least 24 hours before your scheduled appointment time to avoid a cancellation fee. If cancelled with less than 24 hours notice, the full appointment value will be charged.

Once booked, you are fully responsible for managing, changing and/or canceling your appointments. Email appointment reminders are sent as a courtesy only and do not impact the cancellation policy. 

LATE ARRIVAL
To ensure the genuine and comfort of our guests, all appointments begin and end on time. For late arrivals, the service time will be reduced accordingly, and you will be required to pay the full price. In special cases, and when our schedule allows, we may be able to accomodate a partial or full appointment. This will be at our discretion and with advanced notification of late arrival.

AGE RESTRICTIONS
Our minimum age requirement for eyelash extension services is 18 years of age. 16 and older may receive services, with guardian/parental consent.

LASH INTEGRITY
At Buckhead Lash Studio, we pride ourselves in providing the highest quality eyelash extension products and services. Due to wide variation in application products and standards, we do not Relash eyelashes that have been applied by other salons. If you have other lashes on, we are happy to schedule an appointment to have them removed, or you could wait until they have naturally shed before coming in for your full set.

CHILDREN
To ensure a safe and relaxing experience for all our guests, we do not allow babies or children under 16 years of age in the studio. This policy is also for the safety of your children, as you are not able to attend to them during your appointment. We cannot perform your service if you arrive with children. This policy is strictly enforced.

PETS
In accordance with state health board regulations, pets or animals of any kind (other than service animals) are not allowed inside the studio.

CELL PHONES
To deliver a quiet and relaxing experience for all of our guests, we request that cell phones are turned off while you are in the treatment room. Emergency calls can be directed to the front desk.

 

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